Frequently Asked Questions
How can I access ServiceOne to check the status of my account?
Your account number and PIN appear on your invoice. For Contract Number 999-123456-123, you should enter 1234567 (Account Number) to sign in. If you are a current Trinity customer click here to login to ServiceOne. If you are unable to locate your Account number or PIN, please call Trinity's Customer Service at (800) 841-4433 or email service1@trinityvf.com. Back to Top Can I make my contract payment online?
We do not currently offer an option for online payment; however, you can make a payment by fax. Simply complete your check for the appropriate amount and include an $8 processing fee. Rather than signing the check, print your name in the signature area. Fax a copy of the check, with a copy of your invoice payment stub to Payment Processing at (415) 981-8106.
Back to Top Is sales tax charged on financed equipment?
Yes. Tax requirements vary depending on the equipment location and the type of contract and/or purchase option.
Back to Top Is insurance required on financed equipment?
Yes. Adequate insurance coverage is required on all financed equipment. Through a third party, Trinity offers a convenient property insurance option on most equipment, if needed.
Back to Top Can a finance contract be canceled?
This depends on the terms and conditions outlined in your signed contract. If you have a lease agreement, it is technically a non-cancelable contract. However, under some circumstances a cancellation may be negotiated. The buy out or cancellation amounts are based on various factors and must be determined on a case by case basis. Contact our Customer Service department at (800) 841-4433 for specifics.
Back to Top Why are personal property taxes passed through separately?
Personal property taxes fluctuate frequently. If Trinity included personal property tax within the finance contract, the contract terms would continually fluctuate. The most efficient way to handle these taxes is to pass them directly on to the customer. When we receive an invoice from a taxing authority, we will invoice the customer accordingly. In some areas, the assessor will bill directly.
Back to Top Can equipment be added to an existing contract?
Yes. Provided the customer has an acceptable payment history and there is no adverse change to their credit profile, additional equipment can easily be added.
Back to Top Can software and maintenance contracts be included in the finance agreement?
Normally Trinity limits software or any other intangible item to not more than 25% of the total financed amount. However, it is best to discuss any and all possible lease structures with your Trinity representative.
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